Refund and Returns Policy

Last Updated: 25-12-2024

At Kukon, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. Below are the terms and conditions for our Refund and Returns Policy.

Returns

Eligibility:

Items must be returned within 100 days of the delivery date.

Products must be unused, in their original condition, and with all tags and packaging intact.

Non-Returnable Items:

Gift cards.

Items marked as final sale.

How to Initiate a Return:

Contact our support team at support@kukonstore.com or via our website’s contact form.

Provide your order number and details of the item(s) you wish to return.

Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service to ensure the safe return of your items.

Refunds

Processing Time:

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days.

Refund Method:

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

Eligibility:

Exchanges are allowed for defective or incorrect items.

Items must meet the same conditions as returns (unused, original condition, and packaging).

How to Request an Exchange:

Contact us at support@kukonstore.com with your order number and details of the exchange.

Exchanges are subject to stock availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@kukonstore.com with photos of the item and packaging.

We will arrange a replacement or full refund, including return shipping costs.

Cancellation Policy

Order Cancellation:

Orders can be canceled within 24 hours of placement.

After 24 hours, cancellations may not be possible if the order has already been processed.

How to Cancel:

Email support@kukonstore.com with your order number and cancellation request.

Important Notes

Items returned without prior authorization will not be accepted.

Refunds or exchanges will not be processed for items returned in an ineligible condition.

Kukon reserves the right to amend this policy at any time.

Contact Us

For questions or assistance with your return or refund, please contact us:

Email: support@kukonstore.com

Thank you for shopping with Kukon!